The Loyalty Effect is a book by Fred Reichheld of the consulting firm Bain & Company, and the book’s title is also sometimes used to refer to the broader. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Front Cover. Frederick F. Reichheld. Harvard Business School Press, In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based The Loyalty Effect will provide your company with an effective approach to.
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Theory, Research, and Application John P.
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
The business world seems to have given up on loyalty: CookeKevin Morgan No preview available – Read, reuchheld, and take notes, across web, tablet, and phone. This book turns that illogic on its ears. A significant quote from the book: ReichheldFrederick F. This book shows why companies that ignore these skyrocketing defections face a dismal Fred Reichheld’s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak The business world seems to have given up on loyalty: CookeKevin Morgan No preview available – Theory, Research, and Application John P.
In many efect, loyalty explains the differences in profitability among competitors more effectively than scale, market share, unit costs, or most other factors usually associated with competitive advantage. Chris Romrell rated it it was amazing Dec 26, Woodland Animal rated it it was amazing Nov 29, Adam rated it liked it Apr 06, No trivia or quizzes yet.
The Loyalty Effect (book) – Wikipedia
Dion Persson rated it really liked it Dec 30, Open Preview See a Problem? This book went into that and much more.
It’s written for large companies, but many of the lessons are applicable to small and mid-size companies too. And since value is the ratio of quality to price, price is always a factor in a deflection. May reichheeld, Chad Warner rated it liked it Shelves: Reicyheld can we do to earn their loyalty?
Building a superior customer value proposition, finding the right customers, earning customer loyalty, finding the right employees, earning employee loyalty, gaining cost advantage through superior productivity, finding the right [capital sources], and earning [their] loyalty.
File this in “books I hope my business competitors don’t read. Jul 27, Dima rated it really liked it.
I read this book because in my job, I deal reeichheld customer loyalty. He is also the author of Loyalty Rules! Ransala rated it it was amazing Dec 26, Also gives some examples of companies who have done it.
Jul 13, Steve rated it liked it.
ReichheldThomas Teal No preview available – Fred Reichheld’s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. His startling conclusions show how even a small improvement in customer retention can double profits for your company. No eBook available Amazon.
Books by Frederick F.